Effective date: October 22, 2026 · Version: 1.0

Welcome to WAIT ("WAIT, Where Are YOU in This?"), a companion app to Dr. Lee R. Long's book and workbook. These Terms of Use (the "Terms") are an agreement between you and Dr. Lee Long LLC, a Texas limited liability company, 2421 West 7th Street, Fort Worth, TX 76107 ("we", "us"). They cover the WAIT apps for iOS and Android, the WAIT web app, and related content and services (the "Service").

Please read Section 2 (WAIT is not therapy or emergency care) and, if you live in the United States, Section 17 (Arbitration). Section 17 requires most disputes to be resolved by individual arbitration rather than in court or by class action, unless you opt out within 30 days.

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we handle your information. They are not part of these Terms, but please read them.

1. Accepting these Terms; who can use WAIT

1.1 You accept these Terms by ticking the acceptance box or tapping "Create account" on a screen that links to them, or, if you already have an account, by accepting them when the app asks you to. If you don't agree, please don't use the Service.

1.2 You must be 18 or older and able to enter into a binding contract. By using WAIT you confirm that you are.

1.3 The Service is for your personal, non-commercial use. Accounts are individual: don't share yours, and keep your password secure. You are responsible for activity under your account unless it happens because of our failure.

2. WAIT is a self-reflection tool, not therapy or emergency care

2.1 WAIT is educational and self-reflective. It guides you through exercises based on Dr. Long's book and workbook. It is not therapy, counseling, psychotherapy, coaching tailored to you, medical advice, diagnosis or treatment, and it is not a medical device. Using WAIT does not create a therapist–client, doctor–patient or any other professional relationship with Dr. Long or anyone else.

2.2 Scores are for reflection, not diagnosis. WAIT's assessments are self-reported measures designed to help you reflect. They are not clinical or validated diagnostic instruments, and they don't detect, diagnose or rule out any mental health condition. Don't make medical or treatment decisions based on them. Talk to a qualified professional about any concerns, and before starting, stopping or changing any treatment.

2.3 Reflection can bring up difficult feelings. Go at your own pace. You can always pause, skip practices or use the Grounding Toolkit. If an exercise feels overwhelming, stop and reach out to someone you trust or to a professional.

2.4 Not an emergency service. WAIT is a book companion. No one at WAIT reads what you write or monitors how you use the app, so we can't respond if you're in difficulty. If you ever need urgent help, contact your local emergency number or find a helpline at findahelpline.com.

3. Your account and your data

3.1 Your Writing and answers are yours. You keep ownership of everything you write or enter in WAIT ("Your Content"), including your reflections and weekly thread entries ("Writing").

3.2 The limited permission you give us. You allow us, and the service providers listed in our Privacy Policy, to store, encrypt, back up, sync, process and display Your Content solely to provide the Service to you, calculate your results, keep the Service secure, and comply with law. This permission is non-exclusive and royalty-free, and it ends when Your Content is deleted (subject to backup retention described in the Privacy Policy). We will not publish Your Content, sell it, use it for advertising, or use it to train artificial-intelligence models. Your scores are included in internal group statistics only if you turn this on.

3.3 Encryption and recovery. Your reflections and thread entries are encrypted on your device. We keep a protected recovery copy of your encryption key so you can restore access on a new device or after resetting your password. This means we are technically able to decrypt your Writing. How this works, its limits, and the narrow circumstances in which we may access your Writing are described in Section 4 of the Privacy Policy. Anyone who can sign in to your account, including by resetting your password through your email, can read your Writing, so please protect your email account.

3.4 Back up what matters to you. We work hard to keep your data safe and synced. But devices fail, networks drop, and software has bugs, and an edit made on two devices at once may need you to choose which version to keep. We recommend exporting your data from time to time (Settings → Export my data). Exported files are not encrypted, so store them securely.

3.5 Deleting your account permanently erases Your Content from our live systems, as described in the Privacy Policy. This cannot be undone. Export anything you want to keep first.

4. Our content and your licence to use the app

4.1 The Service, including the app, text, exercises, assessments, scoring methods, design, artwork and Dr. Long's book and workbook content, is owned by us or our licensors and protected by copyright, trademark and other laws.

4.2 Subject to these Terms (and, for paid content, an active subscription), we grant you a personal, revocable, non-exclusive, non-transferable licence to download and use the app on devices you own or control, and to access the Service, for your personal, non-commercial use. On Apple devices this licence is also subject to the Usage Rules in the Apple Media Services Terms.

4.3 You may not:

• (a) copy, distribute, sell, publish or create derivative works from WAIT's content, including the exercises, assessments or workbook material, beyond what this licence allows;

• (b) reverse-engineer, decompile or try to extract source code, except where the law allows despite this restriction;

• (c) circumvent paywalls, security or access controls, or access another person's account;

• (d) use bots, scrapers or other automated means to access the Service or its content, including to train AI models;

• (e) interfere with or overload the Service;

• (f) use the Service unlawfully or to harm anyone.

4.4 If you send us feedback or suggestions, we may use them without any obligation to you.

4.5 We don't review Your Content. If you believe content stored through WAIT is illegal, tell us at info@drleelong.com.

5. Free and paid content

5.1 Free content. Section 1 of the workbook (chapters 1–3, through your first result) is free. It is not a time-limited trial.

5.2 Subscriptions. Sections 2 and 3, the Reckoning, ongoing practice and any future course content require a paid subscription ("Subscription"). Subscriptions are offered monthly and annually. The price, billing period and what's included are shown in the app before you buy, in your local currency, including any taxes the store collects.

5.3 Automatic renewal. Your Subscription renews automatically at the end of each billing period, at the then-current price, and the payment method on your Apple ID or Google account is charged, unless you cancel at least 24 hours before the end of the current period.

• Cancel any time in your device's subscription settings:

  • iPhone: Settings → your name → Subscriptions

  • Android: Google Play → Payments & subscriptions → Subscriptions

• The app's Settings → Manage subscription links there too.

• After you cancel, you keep access until the end of the period you've paid for.

• After you subscribe, we will email you a confirmation of the subscription terms and how to cancel. For annual subscriptions, we will also email you a reminder before each renewal. [LC-T]

• [If an introductory offer or free trial is ever offered: its length, what you'll be charged when it ends, and when, will be shown before you start. Any unused trial time ends when you buy a Subscription.]

5.4 Price changes. If we change the price of a Subscription, we will email you between 7 and 30 days before the change takes effect, with the new price and how to cancel. Apple or Google will also notify you as their rules require. Where required, the new price won't apply unless you agree to it. If you don't want to pay the new price, you can cancel before it takes effect.

5.5 Billing and refunds are handled by Apple or Google. In-app purchases are made through, billed by, and subject to the terms of the Apple App Store or Google Play. Request refunds from them:

• Apple: reportaproblem.apple.com

• Google: Google Play order history

We cannot issue refunds for store purchases ourselves. Unless your local law or the store's policy provides otherwise, payments are non-refundable and partial periods are not refunded. Nothing in this section affects your statutory rights(see 5.6 and Section 12).

5.6 Your statutory rights. Depending on where you live, consumer protection law may give you additional rights to cancel a purchase or get a refund, for example under Quebec's Consumer Protection Act. Nothing in these Terms limits those rights.

5.7 Deleting your account doesn't cancel your subscription. Cancel it in your App Store or Google Play settings to stop being charged. The app will remind you before you delete your account. If you deleted your account while a subscription was still active, contact us at info@drleelong.com and we will help you link it to a new account. Refunds are handled as described in 5.5.

5.8 Restoring purchases. Your Subscription is linked to the WAIT account you were signed in to when you bought it. Use Restore purchases in the app to restore access on a new device.

6. Changes to the Service

6.1 We may update the Service. Updates may install automatically. We may add, change or remove features or content for valid reasons, for example to improve it, fix problems, follow the law, respond to safety concerns, or adapt to changes from Apple, Google or our providers.

6.2 If a change has more than a minor negative effect on your access to or use of what you've paid for, we will tell you by email in advance. You may then end your Subscription free of charge within 30 days of the change. Where the law gives you this right, you may get a pro-rata refund for the remaining paid period: from Google Play directly, or from Apple, which we will support you in requesting.

6.3 We may require you to update the app to keep using it, for example for security reasons.

6.4 We may stop offering the Service. If we do, we will give at least 60 days' notice where reasonably possible, give you time to export your data, and help you obtain a refund of any prepaid period that remains, through Apple or Google, as required by law or the store's policy.

7. Suspension and termination

7.1 You can stop using the Service at any time and delete your account in Settings.

7.2 We may suspend or close your account if you seriously or repeatedly breach these Terms, if we must do so by law, or to protect the Service or other people. We will tell you why and, where reasonable, give you a chance to fix the problem first. Unless the law prohibits it, we will let you export Your Content for at least 30 days after we close your account. We will not suspend or close accounts arbitrarily.

7.3 Sections 3.1, 4.1, 4.3, 4.4 and 9–19 continue to apply after termination.

8. Third-party services

The Service relies on and links to third parties, including Apple, Google, our hosting and analytics providers, and crisis resources. We are not responsible for third-party websites or services we don't control. Your use of them is subject to their terms.

9. Disclaimers

9.1 We provide the Service with reasonable care and skill. To the extent the law allows, the Service is otherwise provided "as is" and "as available". We don't promise that it will be uninterrupted or error-free, that it will achieve any particular personal, emotional or therapeutic outcome, or that your scores will be accurate or meaningful for you.

9.2 To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

9.3 Nothing in these Terms excludes or limits any warranty, guarantee or right that cannot be excluded or limited by law. See Section 12. For New Jersey residents, Sections 9.2, 10.2 and 11 apply only to the extent permitted by New Jersey law.

10. Limitation of liability

10.1 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• gross negligence or willful misconduct;

• any other liability that cannot be limited or excluded by law.

10.2 Subject to 10.1 and to the extent the law allows:

• (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data that you could have avoided by following our advice to back up your data (Section 3.4);

• (b) our total liability to you for all claims relating to the Service is limited to the greater of: the amount you paid for the Service in the 12 months before the claim arose, or US $100.

10.3 Quebec consumers: Sections 10.2(a) and (b) do not apply to you. Other consumers: if the consumer protection law of your province, territory or state does not allow these limits, they apply to you only to the extent that law permits. Statutory consumer rights apply as described in Section 12.

11. Indemnity (U.S. users only)

If you are in the United States, you agree to indemnify us against third-party claims, and related reasonable costs, arising from your intentional misuse of the Service in breach of Section 4.3 or your violation of law. This section does not apply to consumers outside the United States, or anywhere else it would be unenforceable.

12. Your statutory rights; regional terms

12.1 Mandatory consumer law prevails. If you are a consumer, you benefit from the mandatory consumer protection laws of the state, province or territory where you live. Nothing in these Terms takes those protections away.

12.2 Canada. If you live in Canada, the consumer protection laws of your province or territory apply to you. Any part of these Terms that those laws prohibit or make unenforceable does not apply to you, and the rest of these Terms stays in effect.

12.3 Quebec. Provisions that are inconsistent with the Consumer Protection Act (Quebec) do not apply to Quebec consumers. A French version of these Terms is available at [LINK]. If you choose to accept the English version after being given the French version, you confirm that you wish to be bound by it. Si vous choisissez d'accepter la version anglaise après avoir reçu la version française, vous confirmez vouloir être lié par celle-ci. [LC-U]

13. Apple App Store terms

If you downloaded WAIT from the Apple App Store, you and we acknowledge that:

• (a) these Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content;

• (b) your licence is limited to using the app on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms;

• (c) Apple has no obligation to provide maintenance or support for the app;

• (d) if the app fails to conform to an applicable warranty, you may notify Apple, which will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses from any failure to conform to a warranty are our responsibility, to the extent not effectively disclaimed;

• (e) we, not Apple, are responsible for addressing any claims by you or third parties relating to the app or your use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer protection, privacy or similar claims;

• (f) we, not Apple, are responsible for investigating, defending, settling and discharging any third-party claim that the app or your use of it infringes that party's intellectual property rights;

• (g) you represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and are not on any U.S. Government list of prohibited or restricted parties;

• (h) questions and complaints about the app go to us at the contact details in Section 19;

• (i) you must comply with applicable third-party terms when using the app;

• (j) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded WAIT from Google Play, the Google Play Terms of Service also apply to your download and purchases.

14. Export and sanctions

You may not use or export the Service in violation of U.S. or other applicable export control or sanctions laws. WAIT is currently offered only in the United States and Canada.

15. Changes to these Terms

15.1 We may change these Terms for valid reasons, such as changes to the Service, the law, regulatory guidance, store requirements or security needs.

15.2 For material changes, we will notify you in the app or by email at least 30 days before they take effect, unless the change is required sooner by law or for security. In that case we will notify you as soon as possible.

15.3 If you don't agree to a change, you may stop using the Service and delete your account before it takes effect. If you have a prepaid Subscription and the change materially disadvantages you, you may cancel and, where the law requires, obtain a pro-rata refund through Apple or Google. If you continue to use the Service after the effective date, you accept the changed Terms.

15.4 Changes never apply retroactively to disputes already notified. Changes to Section 17 are covered by Section 17.10.

16. Governing law and courts

16.1 United States: these Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act for Section 17. Any dispute not subject to arbitration will be heard in the state or federal courts located in Tarrant County, Texas, and you and we consent to their jurisdiction.

16.2 Canada: these Terms are governed by the laws of the State of Texas, but if you are a consumer you keep the protection of the mandatory laws of the province or territory where you live, and you may bring proceedings in the courts of that province or territory.

17. Dispute resolution and arbitration (United States only)

This section applies only if you live in the United States. Please read it carefully. It affects your rights.

17.1 Talk to us first. Before starting arbitration or a court case, the person bringing the claim must send a written notice to the other party describing the claim and the relief sought. Notices to us go to info@drleelong.com or the postal address in Section 19; notices to you go to your account email. This requirement applies to both of us. Both parties will try in good faith to resolve the dispute informally for 45 days. Any limitation period is paused during this time.

17.2 Binding individual arbitration. If the dispute isn't resolved, you and we agree to resolve any dispute, claim or controversy arising out of or relating to these Terms or the Service by binding individual arbitration, except as provided in 17.4.

• The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as modified by this section (adr.org).

• A single neutral arbitrator will decide the dispute. The arbitrator may award the same individual relief a court could.

• The arbitration will be held by video, by phone or on written submissions unless the arbitrator decides an in-person hearing is needed. If there is a hearing, it will be in the county where you live.

17.3 Fees. We will pay all AAA filing, administration and arbitrator fees above the amount you would pay to file a claim in court, unless the arbitrator finds your claim frivolous or brought for an improper purpose. Each party bears its own attorneys' fees unless the law or the arbitrator provides otherwise.

17.4 Exceptions. Either party may:

• (a) bring an individual claim in small claims court, if it qualifies;

• (b) seek an injunction in court to stop infringement or misuse of intellectual property.

Nothing in this section prevents you from bringing issues to the attention of government agencies, or prevents you from seeking public injunctive relief in court where the law does not permit it to be waived. Any such claim will be stayed until the individual arbitration is resolved.

17.5 No class actions. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or award class-wide relief.

17.6 Mass filings. If 25 or more similar claims are filed by or with the coordination of the same counsel, the AAA Mass Arbitration Supplementary Rules apply. The parties will work in good faith with the AAA to resolve the claims efficiently and fairly. Nothing in this section will be applied to deny any claimant a timely individual hearing.

17.7 Who decides. The arbitrator decides questions of the interpretation, applicability or enforceability of this section, except that a court decides disputes about Sections 17.5 and 17.9 and about whether a claim falls within 17.4.

17.8 If part of this section is unenforceable. If the class-action waiver in 17.5 is found unenforceable for a claim or form of relief, that claim or relief must be severed and heard in court, after any arbitrable claims are decided. In no case will a class or representative claim go to arbitration. If any other part of this section is found unenforceable, the rest stays in effect.

17.9 Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing info@drleelong.com with the subject "Arbitration Opt-Out", or by mail to the address in Section 19. Include your name, your account email, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

17.10 Changes. If we make a material change to this section, you may reject it by emailing us within 30 days of the change. In that case your most recent previously accepted version of this section continues to apply.

18. General

18.1 Entire agreement. These Terms, together with any additional terms shown when you buy a Subscription, are the entire agreement between you and us about the Service.

18.2 Severability. If any provision is found invalid or unenforceable, the rest remains in effect, and the invalid provision is applied to the fullest extent permitted.

18.3 No waiver. If we don't enforce a provision right away, we haven't waived it.

18.4 Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor that takes over the Service and agrees to these Terms and our Privacy Policy, as long as your rights are not reduced. We will tell you if this happens.

18.5 Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control. This does not affect your statutory rights, for example to a refund for services not supplied.

18.6 Language. These Terms are written in English. If we provide a translation and there is a conflict, the English version prevails, except where local law requires otherwise.

18.7 Notices. We may send you notices by email to your account address or in the app.

18.8 Third parties. Except for Apple's rights in Section 13, no one other than you and us has any right to enforce these Terms.

19. Contact us

Dr. Lee Long LLC · 2421 West 7th Street, Fort Worth, TX 76107 · info@drleelong.com